FAQ

DUE TO THE CURRENT GLOBAL OUTBREAK OF CORONAVIRUS & THE LOCAL LOCKDOWNS IN THE UK, ORDERS CAN TAKE LONGER TO ARRIVE THAN NORMAL.

PLEASE UNDERSTAND & TAKE INTO CONSIDERATION THAT WE ARE A SMALL BUSINESS RAN BY 2 PEOPLE AT MAX. WE WANT TO ASSURE YOU THAT YOUR ORDER IS SAFE, WE ARE NOT AMAZON PRIME, NOR ARE WE ARE SCAMMERS, WE HAVEN'T STOLE YOUR MONEY EITHER, WE ARE WORKING HARD TO GET ORDERS SHIPPED OUT AS QUICK AS POSSIBLE. SOMETIMES DELAYS DO HAPPEN THAT ARE OUT OF OUR CONTROL, FOR EXAMPLE CAUSED BY OUR SUPPLIERS, PRINTERS, COURIERS, CUSTOMS ETC.. IT UNFORTUNATELY CREATES A KNOCK ON EFFECT. BEARING ALL THIS IN MIND, YOUR PATIENCE & CONTINUED SUPPORT FOR OUR BRAND IS MASSIVELY APPRECIATED. THANK YOU.


ANY OTHER QUESTIONS RELATED TO ORDERS PLEASE EMAIL INFO@MISERYWORLDWIDE.COM & WE WILL GET BACK TO YOU WITHIN 48 HOURS.

When will my order ship?

Orders are normally shipped within 5 business days, but due to the current global pandemic & local lockdowns in the UK, this can be up to 14. Please understand we are a small business ran by 2 people at max, we are working as quick as possible to get your orders out, so we really appreciate your patience during this time.

How much is shipping? 

FREE TO UK OVER £10. 
FREE TO EUROPE SPEND OVER £50.
FREE REST OF WORLD SPEND OVER £75.
OTHERWISE IT'S UK £3.99 - EUR - £7.99 - ROW - £9.99

How long will it take to receive my order?

Once processed (currently up to 14 days due to the pandemic) & dispatched -
UK orders take 1-3 days *
EU orders 5-7 days *
Rest of World orders 7-10 days *
*APPROXIMATE DELIVERY ESTIMATE
Some orders can/may take up to 14 days for Europe & Rest of World due to customs delays & other exceptions/occurrences. 

Which payment methods do you accept?

We accept all major debit & credit cards Visa, MasterCard, PayPal, ApplePay, GooglePay, Amazon & more...

Do I have to have a PayPal account to place an order?

No, when you reach the payment stage of the checkout and are directed to PayPal, underneath the log in section please click the 'or pay with credit/debit card'.

Can I return an order if I don't like the product/it doesn't fit? 

Yes, however we STRONGLY suggest you make sure you order the correct size using the measurement guide on each product page. Changing the size you order via email is not guaranteed & will cause a delay in your order being shipped. Orders returned due to sizing & change of mind are subject to a 15% restocking fee. You will also have to cover the return postage costs.

Can I return an order if the product is damaged? 

Yes, send us photographic evidence via email ASAP. We can issue you with a returns label to send back the faulty product. Once received back we can either issue a full refund, or stock permitting, a replacement.

Can I track my order?

Yes, once dispatched you will receive an email with your tracking info along with your shipping confirmation.

Why doesn't my discount code work?

Please e mail us at info@miseryworldwide.com if you have any problems with coupon codes and we will be happy to help.

How can I make changes to my order?

When a order is placed we have a small time frame to change the shipping address on the order usually less than 1 hour. Please e mail info@miseryworldwide.com and we will do our best to help you.

How can I work/model for you?

Shoot us an email or DM us on Instagram, we try to get back to everyone within 48 hours.
All sales are final. If you receive faulty goods or the wrong size/item, please email info@miseryworldwide.com with your order number. We do reserve the right to cancel and refund any order that is flagged potentially fraudulent by Shopify's payment system. Note: There is a five day grace period upon receipt of item to contact us about defects or wrong items.