Due to health & safety issues we do not offer returns on any of our jewellery products unless the item is faulty.
This product may tarnish if exposed to perfumes, fragrances, skin creams, make up etc...
How to checkout with Klarna:
Add your favorite items to the cart and select “Klarna” at checkout
Enter basic information and know instantly if you’re approved
Klarna will send you an email confirmation and payment reminders
Complete all future Klarna purchases with just a single click!
Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 70,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.
What are my payment options with Klarna?
If you’re choosing to pay later with Klarna, you can pay for your goods via credit card or debit card.
What do I need to provide when I make a purchase?
If you want to pay using Klarna you need to provide your mobile phone number and email address. All statements will be sent via email. It's important that you provide us the correct details, or you won’t receive the payment information, and consequently, may be liable for late payment fees.
I've been redirected to Klarna's Site - is that right?
Yes. if you have chosen to Pay Later, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card or with a bank transfer.
What happens if I make a return?
If you have made a partial return, An updated statement will be sent to you once size? has received It. With a full return, your statement will be closed once received.
What if I don't pay on time?
If you don’t pay within the 30 days, you may be subject to charges. To ensure you pay on time, Klarna will send three gentle reminders. If, after 14 days from your third reminder, you have still not paid the balance, your details will be passed to A debt collection agency, which may affect your credit rating.
My application was not accepted by Klarna.
Klarna is a third-party payment service, therefore, we have no control over the decisions made by the service. If you are not accepted by Klarna you can contact them directly as, unfortunately, we will be unable to help you. Visit their Customer Service for Live Chat or call 020 300 50833.
How do I contact Klarna?
Visit Customer Service for Live Chat or call 020 300 50833, Monday – Saturday, 9.00 AM - 6.00 PM, closed Sunday.
QUESTIONS RELATED TO ORDERS PLEASE EMAIL INFO@MISERYWORLDWIDE.COM & WE WILL GET BACK TO YOU WITHIN 72 HOURS.
When will my order ship?
Orders are usually dispatched within 3 working days, but due to the current global pandemic, this can take up to 14 days. Please understand we are a small business ran by 2 people at max, we are working as quick as possible to ship orders out, so we really appreciate your patience during this time.
How much is shipping?
FREE MAINLAND UK SPEND OVER £50.
FREE TO EUROPE SPEND OVER £75.
FREE REST OF WORLD SPEND OVER £75.
OTHERWISE IT'S £3.99 IF YOU'RE IN THE UK, £10 IF YOU'RE IN EUROPE, & £12 FOR THE REST OF THE WORLD.
How long will it take to receive my order?
Once processed (currently up to 7 days due to the pandemic) & dispatched -
UK orders take 2-4 days *
EU orders 5-7 days *
Rest of World orders 7-10 days *
*APPROXIMATE DELIVERY ESTIMATE
Some orders can/may take up to 14 days for Europe & Rest of World due to customs delays & other exceptions/occurrences.
Which payment methods do you accept?
We accept all major debit & credit cards Visa, MasterCard, PayPal, KLARNA Buy Now Pay Later, ApplePay, GooglePay, Amazon & more...
Do I have to have a PayPal account to place an order?
No, when you reach the payment stage of the checkout and are directed to PayPal, underneath the log in section please click the 'or pay with credit/debit card'.
Can I return an order if I don't like the product/it doesn't fit?
Yes, however we STRONGLY suggest you make sure you order the correct size using the measurement guide on each product page. Changing the size you order via email is not guaranteed & will cause a delay in your order being shipped. Orders returned due to sizing & change of mind are subject to a 10% restocking fee. You will also have to cover the return postage costs.
Can I return an order if the product is damaged?
Yes, send us photographic evidence via email ASAP. We can issue you with a returns label to send back the faulty product. Once received back we can either issue a full refund, or stock permitting, a replacement.
Can I track my order?
Yes, once dispatched you will receive an email with your tracking info along with your shipping confirmation.
Why didn't I receive all of my items?
Don't worry, we have two UK locations which we ship from so your order may be split. If you don't receive missing products within 5 days of the first package feel free to email us so we can check.
Why doesn't my discount code work?
Please e mail us at email@example.com if you have any problems with coupon codes and we will be happy to help.
How can I make changes to my order?
When a order is placed we have a small time frame to change the shipping address on the order usually less than 1 hour. Please e mail firstname.lastname@example.org and we will do our best to help you.
How can I work/model for you?
Shoot us an email or DM us on Instagram, we try to get back to you ASAP however we unfortunately cannot reply to everyone.
How can I return an order?
If you receive faulty goods or the wrong size/item, please email email@example.com with your order number.
If you need to return an order for any other reason please contact us on the email above.
All sales are final. We do reserve the right to cancel and refund any order that is flagged potentially fraudulent by our payment systems. You have 14 days from delivery to return any product for a full refund in the original condition & packaging.